Sales Coordinator

We are seeking a professional

Sales Coordinator

to join a growing team in

Melrose Park, IL.

This is a full time, permanent/direct hire position with full benefits. The ideal candidate will have previous experience in a support role within a manufacturing setting and will have strong ERP system experience.

Job Description:

Respond to customer inquiries regarding order status, product availability, shipping schedules, invoices, and other order-related questions
Address customer concerns and complaints
Monitor shipments and collaborate with logistics providers to investigate and resolve delivery delays
Track and follow up on outstanding issues to ensure timely resolution and customer satisfaction
Gather and communicate customer feedback to internal teams
Prepare and distribute customer quotations as requested
Maintain accurate customer records, documentation, correspondence, and order activity within the ERP system
Collaborate with several internal teams to support successful order execution
Coordinate customer requests for engineering drawings, product samples, certifications, technical data sheets, compliance documentation, and related materials
Participate in daily production meetings, and share relevant information with the Parts Sales Coordinator team
Monitor open orders and delivery schedules, providing status updates and Open Order Reports to customers when requested
Support departmental projects, special assignments, and continuous improvement initiatives
Qualifications:

High school diploma or equivalent (Required)
Manufacturing experience (Strongly Preferred)
2 years of experience in customer service, sales support, order management, sales coordination, or a related role
Strong attention to detail
Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint
Experience using ERP and CRM systems
Hours:

Monday to Friday (8am to 5pm)
100% ONSITE
Compensation & Benefits:

$24-$27 hourly
Medical, Dental, Vision
Retirement Plan
PTO