Design and Customer Service Manager

Job Full Description

Design and Customer Service Manager

Wage : $22-$25 DOE
Location : Bend, Oregon
Schedule : Full-time

Overview:

If you're a creative problem-solver who enjoys hands-on work, fast-paced days, and direct customer interaction, this role blends design, customer service, and shop support in a way that keeps every day interesting. As the Design & Customer Service Manager, you'll work closely with the owner and team to bring customer ideas to life, from concept to finished product, while helping keep the shop running smoothly.

This is a great fit for someone who's dependable, confident, and comfortable in a friendly, no-nonsense, auto-shop-style environment. You'll be the person customers meet first, the one who helps translate ideas into designs, and the one who keeps projects moving.

Key Responsibilities
Support the owner and team with daily shop operations
Create and edit designs using industry-standard software
Handle customer service needs: phones, walk-ins, quotes, and project updates
Assist with print production, signage prep, and hands-on shop tasks
Operate digital printers and related equipment
Manage multiple projects with accuracy and attention to detail
Take initiative, troubleshoot issues, and keep work moving
Step into additional tasks as needed, this role requires wearing multiple hats
What We're Looking For:

Dependable, hardworking, and comfortable in a fast-paced shop environment
Creative thinker with strong design instincts
Friendly, confident communicator who provides customer service
Strong multitasking and organizational skills
Leadership or shop experience is a plus
Experience with signs, wraps, or advertising is a plus
Self-starter who takes ownership and follows through
Required Experience & Skills:

2+ years of graphic design experience or car wrap experience
Strong customer service experience
Proficiency in Adobe Illustrator and Photoshop
CorelDRAW experience preferred
Comfort working with digital printers and basic production equipment

How to Apply:

To apply for this role, please call to schedule an interview with an employment specialist.

Bend, OR
3124
296 SW Columbia Street
Suite B
Bend, OR 97702