Audiovisual Telehealth Specialist

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Location: 8600 Old Georgetown Road, Bethesda, MD 20814
Hours: 6:30a-3p
Pay range: $26-$28 per hour
Responsibilities

The Audiovisual and Telehealth Specialist provides technical support of systems including audiovisualsystems, videoconferencing, recording and livestreaming technologies, computer projection and display, audiosystems, teleconferencing, virtual meeting technologies, patient television systems, telemedicine technology,and interactive patient systems using sophisticated digital software and hardware. The position providestechnical support for events including in person, virtual, and hybrid in person/virtual meetings.
The position operates, maintains, distributes, installs, configures, repairs, and upgrades various systems while ensuring their optimal performance. The position instructs staff in use of supported technologies.
Set up, transport, configure, record, stream, test, maintain, monitor, and troubleshoot audiovisualsystems, videoconferencing systems, teleconferencing equipment, multimedia devices, televisions,monitors, projectors, recording equipment and software, speaker sets, digital cameras andpresentation equipment for meetings and events
Support end users in the provisioning, setup, and use and recording of various virtual meetingsoftware platforms
Train staff in use of audiovisual hardware and software in meeting rooms and in use of Johns Hopkinsapproved virtual meeting software
Perform onsite analysis, diagnosis, and resolution of complex audiovisual hardware and softwareproblems for a variety of end users, and recommend and implement corrective solutions, includingvendor repair as needed
Help maintain an inventory of equipment, cables, and parts
Install audiovisual system and television system technology or assist in vendor installations
Provide expert technical support of patient television systems, interactive patient systems, andintegrations with various information systems
Support audio, video, and television broadcast systems in hospital interfaith chapels
Document equipment and systems failure, repair, installation, and removal
Respond to requests for support in a timely fashion
Effectively perform other relevant duties assigned
Qualifications

Associate’s degree required; bachelor’s degree preferred
2-5 years of experience supporting audiovisual systems
1 year of experience supporting patient television systems and telemedicine systems preferred
Knowledge of audiovisual systems
Knowledge of patient television systems, including interactive features
Knowledge of telemedicine technologies
Knowledge of video production equipment
Knowledge of audio systems and recording systems
Knowledge of video editing software
Knowledge of videoconferencing systems
Knowledge of Apple and Microsoft computer platforms
Knowledge of Microsoft office automation software
Knowledge of Zoom and Microsoft Teams
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affluent Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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