Customer Experience Specialist

CUSTOMER EXPERIENCE SPECIALIST
Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday

Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009

Pay: $17.00 per hour

DESCRIPTION
The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.

RESPONSIBILITIES

Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom

Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked

Respond to customer support tickets via email and social media in a timely, professional manner

Provide a positive support experience for customers, both in person and through digital channels

Understand and support all company policies as applicable to customer inquiries

Manage local pickup orders and send email reminders to customers

Place orders on the POS system for in-person showroom purchases

Assist with general office administrative tasks as needed

Perform other related duties as assigned

REQUIREMENTS

Prior customer service or office experience required; experience with email or social media customer support a plus

Proactive problem solver with a positive attitude and friendly demeanor

Able to self-manage, multi-task, and complete tasks accurately and on time

Comfortable working independently as well as collaboratively with others

Strong verbal and written communication skills are a must

Basic understanding of how to operate standard office equipment

Proficient with Microsoft Office or related software

Available to work full-time

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift, up to 30 pounds at times

COMPENSATION AND BENEFITS

Health, dental, vision, and life insurance

401(k) with company match

Paid time off and paid holidays

Employee product discount

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