Senior Video Teleconferencing Technician

MANTECH seeks a motivated, career and customer-oriented

Senior Video Teleconferencing Technician

to join our team in

Doral, FL .

Responsibilities Include But Are Not Limited To

Perform Tier I & II customer support for VTC systems in a fast-paced environment

Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs

Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades

Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)

Minimum Qualifications

High school Diploma.

A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.

5 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.

Fundamental understanding of IP networks and how they are implemented in support of VTC systems

Preferred Qualifications

Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

Must have a current/active Top Secret clearance.

Must be eligible to obtain a TS/SCI clearance

Physical Requirements

Must be able to remain in a stationary position 50%.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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