Client Services Manager

Overview
At Community Journals, the creative force behind Greenville Journal, Upstate Business Journal, TOWN, and atHome magazines, we’re on a mission to tell inspiring stories and strengthen our connection with the vibrant Greenville community. As a locally owned company, we’re passionate about informing, connecting, and inspiring the people of Greenville, SC. We’re excited to grow our team, and we want you to be part of it.

About the Role
Our Client Services Managers serve as the crucial link between our sales team, clients and internal departments. You’ll ensure ads are beautifully designed, perfectly placed, and ready to meet deadlines for our online and print publications.

Responsibilities

Act as the go‑to liaison for clients, keeping communication smooth between advertisers and our creative and sales teams.

Keep ad production schedules running like clockwork—on time and on target.

Oversee the production and workflow of booked print, digital and newsletter ads through our Newspaper Manager CRM platform, from gathering materials to getting final client proof approvals.

Coordinate all legal notices, including MIE notices, to ensure proper information is received and layout in InDesign, generate affidavits and billing.

Collaborate with sales reps to ensure our inventory is always up to date.

Ensure flat plans are correct and all orders are placed correctly.

Coordinate publication schedules using the publication calendar for all publications including custom publications, products and inserts.

Manage branded content orders, including assigning writers, coordinating materials to be submitted, and managing the process through final layout/approval from client.

Gather materials from advertisers or agencies for print and digital ads. Review materials for accuracy and work with clients to obtain approval on changes.

Set final approved ads "To Press" in Newspaper Manager for billing purposes.

Review final publication placements and ensure information in ads is correct.

Create and maintain client ad schedules and tracking in the CRM system and through Google Sheets as needed.

Other duties as assigned.

What We Offer

A competitive salary starting at $50,000 per year.

Comprehensive health care benefits, including medical, dental, 401K, and short/long-term disability.

Generous vacation and sick time off to recharge and refresh.

Company-sponsored social events to foster team spirit.

This is an in‑office position, and we’re looking for local talent based in Greenville, SC. No relocation assistance will be provided.

Requirements

Natural in a fast‑paced environment, with the ability to juggle multiple projects and priorities.

Strong communication and customer service skills.

Self‑driven and independent, with a knack for tackling challenges with a smile.

Proficiency in Gmail, Google Docs, Google Drive, Dropbox.

Proficiency with a CRM such as Newspaper Manager, Salesforce or similar.

Familiar with Adobe InDesign and Acrobat.

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