Customer Order Specialist

This position is for the

Building Automation

division.

We are looking for a

Customer Order Specialist

In this role, you will manage the

full lifecycle of customer orders —from

inquiry

through

delivery

and

invoicing —ensuring accuracy, compliance, and a high level of customer satisfaction. You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships.

Respond to

customer inquiries

and prepare

quotations , including technical and commercial clarifications such as credit checks, export compliance, delivery timelines,

inventory availability , and manufacturing capacity.

Enter and manage

customer orders

in the

ERP

system,

confirm delivery dates , and provide order confirmations.

Monitor

order execution

to ensure compliance with agreed delivery dates and quantities; proactively address potential delays.

Manage delivery schedules, initiate

shipments , and resolve backorders to maintain delivery reliability.

Coordinate timely

invoicing , perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management.

Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs.

Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance.

Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

Basic Qualifications

Bachelor’s degree or equivalent professional experience

Minimum of 3 years of experience managing

customer inquiries

and orders (pre-order,

order management , and post-order support)

Ability to travel 0-15%

Must be legally authorized to work in the United States without current or future sponsorship

Preferred Qualifications

Strong customer-focused mindset

Excellent written and verbal communication skills

Experience in

order management

or

supply chain operations

(3+ years preferred)

Ability to maintain required certifications, including:

IATA

DOT

IMDG

Lithium Battery Shipping (function-specific)

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