NA Customer Service Leader — Experience & Operations

Apex Tool Group is seeking a Manager, NAPT Customer Service in Lexington, SC to lead the North American Power Tools customer service team and drive a responsive and accurate order-to-cash experience. You will oversee the Customer Service Supervisor and CSR team, shaping service delivery via KPIs, escalations, and continuous improvement.
Collaborating with Sales, Operations, Finance, IT, and Product Management, you will implement changes, mentor staff, and ensure a high standard of customer

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