Customer Experience Specialist

Metcom, Inc. located in St Clair Shores, MI, is a provider of hassle‑free print, promotional, and office product services with a strong focus on customer support. Specializing in niche markets such as food service, libraries, government, property management, manufacturing, auto dealerships, and district courts, Metcom delivers on its promise of value and quality.

Role Description
This is a full‑time on‑site role for a Customer Experience Specialist at Metcom, Inc. in St Clair Shores, MI. The specialist will be responsible for ensuring exceptional customer support, managing client relationships, resolving inquiries and issues, and providing product information and support.

Qualifications

Excellent interpersonal and communication skills

Strong problem‑solving abilities and customer service orientation

Attention to detail and ability to multitask

Experience in using CRM systems and customer support tools

Proficiency in Microsoft Office applications

Ability to work effectively in a team environment

Previous experience in print, promotional products, or office services is a plus

Bachelor's degree in Business Administration or related field

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