Remote Customer Resolution Specialist

Bob’s Discount Furniture is seeking a Communication Excellence Specialist to resolve escalated customer issues with empathy and accuracy. This role supports both customers and internal agents in a fast-paced contact-center, with a focus on de-escalation and coaching advocates.
The position offers remote options and emphasizes cross-functional collaboration, strong communication, and a world-class customer experience. Minimum 3 years in support and a high school diploma are required.

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