IT/AV Technician II

Job Summary
The IT/AV Technician II supports audiovisual and distance learning services to technology end‑users (desktop, labs, and/or classrooms) with a primary focus on instructional technology. The position serves as a contact for audiovisual support for college functions including classroom support, conference center support, ceremonies, faculty projects, student projects, and community‑sponsored affairs. It also provides second‑level audiovisual/distance learning systems maintenance and troubleshooting, and assists in managing the college’s Microsoft Teams and Zoom networks.

Reports to: Manager, A/V & DL

The hiring salary for this position will be from the min to mid‑point of the salary range advertised. This position is open until filled.

Planning and Design (10%)

Assist the IT/AV Manager in leading the installation effort of in‑classroom electronic display equipment.

Assist the Instructional Technology Support Manager in developing plans for integrating appropriate improvements into existing and future systems.

Assist in the research, design, and development of audio‑visual system requirements for all new and renovated Capitol Projects.

Assist in the management and coordination of audiovisual, distance learning, and instructional technology projects assigned to the Technology Support Services Department.

Technical Support & Troubleshooting (50%)

Install, operate, maintain, and repair all college audiovisual equipment including Smart Podiums and projection equipment/software.

Receive, inspect, and assemble new audiovisual equipment and add the equipment to the appropriate inventory.

Assist in training end users to properly operate audiovisual and Zoom equipment.

Serve as initial A/V escalation to other technicians.

Event Support (40%)

Support internal and external events that utilize the College’s audiovisual technology.

Coordinate with other College departments to ensure event A/V requirements are communicated and met.

Additional Duties

Performs other related duties as assigned.

Education and Experience

Associate’s degree or equivalent trade school training in a computer/technology related field.

Minimum two years’ experience supporting microcomputers and associated technologies in a Help Desk/Technical Customer Services environment in an educational setting.

Bachelor’s degree or equivalent trade school training in a computer/technology related field (preferred).

Knowledge, Skills, and Abilities

Working knowledge of desktop computer operating systems and ability to maintain, troubleshoot, and repair desktop PCs and peripherals.

Knowledge of audiovisual systems (control and digital audio/video) and ability to maintain and repair audiovisual equipment.

Excellent communications (written and oral), customer service, and problem‑solving skills.

Ability to adapt quickly to rapidly changing technology.

Ability to translate technical terms for non‑technical persons.

Experience in a technical team environment, preferably as a team leader or supervisor.

Experience providing end‑user training and teaching experience (desired).

Must maintain insurability for vehicle use under the college vehicle liability insurance plan.

Physical Demands
The work is light, requiring occasional exertion of up to 50 pounds and/or up to 20 pounds to move objects.

Work Environment
Work is performed in a relatively safe and secure environment.

General Employment Information
The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks
The College conducts background checks to ensure the safety and well‑being of staff and students. The final candidate for this position will be subject to Criminal History Check and Sex Offender Registry Check.

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