AV Tech I at ASM Research, An Accenture Federal Services Company Baltimore, MD

AV Tech I

Location: Baltimore, MD.
The AV Technician maintains AV technology and assists users to ensure consistent performance. This frontline support position ensures that meeting spaces and AV systems are reliable and user-friendly. Responsibilities include testing and configuring systems, coordinating repairs, training users, collaborating across departments, and providing feedback for system improvements. The role also involves conducting daily readiness checks, providing live support for meetings and events, setting up equipment, troubleshooting issues, and documenting resolutions.
Responsibilities

Provide in‑room support for meetings and events using Microsoft Teams, Zoom, and other conferencing platforms; perform pre‑meeting checks and interface with associates.
Set up, operate, and strike AV equipment for meetings and events (microphones, speakers, cameras, projectors/displays, switchers, and lighting) under guidance from senior staff.
Actively help team members and make suggestions to improve practices.
Perform daily conference room sweeps and readiness tasks: test room systems, replace batteries, tidy cable management as directed.
Respond to service tickets and incident calls; triage issues, document steps taken, and, when needed, escalated to senior technicians or engineers.
Take immediate action to resolve technology service disruptions when they occur.
Assist with AV installations and upgrades: basic rack work, labeling, cable terminations, device installation/configuration, and functional testing.
Create and maintain user‑friendly documentation and quick‑start guides; provide brief end‑user training and white‑glove support for executive meetings when required.
Contribute to continuous improvement by capturing common issues, recommending fixes, and updating knowledge articles.
Job Experience

1–2 years of experience in AV support or related technical/customer service roles (internships, campus event support, hospitality AV, desktop support or help desk experience recommended).
High school diploma required; associate degree or vocational training in IT, Media Technology, or related field preferred.
Basic understanding of AV signal flow and common components (cameras, microphones, DSPs, switchers, control systems).
Familiarity with collaboration platforms (Microsoft Teams, Zoom), basic room control and platform‑specific room systems.
Strong customer service mindset, clear communication, and problem‑solving skills.
Attention to detail, reliable documentation habits, and the ability to follow standard operating procedures.
Physical requirements: ability to lift 50 lbs, work on ladders, and move equipment between rooms/buildings.
Ability to work occasionally in early mornings and evenings as part of business needs.
Position requires occasional travel within MD or to Philadelphia and NYC.
Preferred Qualifications

Experience with digital signage, current VTC systems, and ticketing systems (e.g., ServiceNow).
Exposure to reading AV drawings, labeling standards, and basic cable termination.
How Success Is Measured

Meeting room readiness and uptime targets met.
Ticket response and resolution within defined SLAs.
Positive end‑user satisfaction scores and feedback.
Accurate documentation and contribution to the knowledge base.
Compensation

Compensation ranges for ASM Research positions vary depending on multiple factors including location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
EEO Requirements

ASM does not consider race, color, religion, sex, disability, age, sexual orientation, or national origin in any personnel or management decisions. All recruiting, hiring, training, and promoting for all job classifications is done without regard to these factors and in accordance with equal employment principles.
Physical Requirements

The physical requirements described above are representative of those which must be met to perform this job successfully. Reasonable accommodations may be made for qualified individuals with disabilities.

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