Customer Experience Specialist

Benefits:

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Exciting fun opportunity

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community.

We are excited to extend the British Swim School presence in the Buffalo Grove area

Position(s) hired and onboarded in late April / early May

We are looking for individuals passionate about creating a memorable customer experience

The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities:

Setting up and breaking down the pool deck area before and after each shift.

Checking water chemistry and temperature prior to swim lessons.

Welcoming students and parents/guardians to the pool deck area.

Answering customers' questions about their account, their child’s progress, or about the program.

Assist swim instructors and managers when needed during swim lessons.

Post media content and monitor social media platforms.

Report to Business Owner, assist with other business needs

Work a schedule that typically includes Monday, Wednesday, Thursday (3:00 - 7:00pm) and Saturday (9:00am - 2:00pm)

Compensation and Benefits:

Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)

Paid training

Free uniforms

Opportunities for advancement (training & development)

Birthday off and paid!

Opportunity to make a difference in your community

About Us: At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:

are are more than just a fun, surface-level swim lesson provider.

are 2 schools in one - a survival school and a learn-to-swim school.

invest in quality team members to teach our lessons.

strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum Qualifications:

High school diploma or equivalent

Enthusiastic personality - enjoy interacting with customers (parents and children)

Excellent interpersonal communication and organizational skills

Customer service skills: 1 year

Have a responsible and professional demeanor

Must complete all required British Swim School specific training and testing

Additional Qualifications:

Swimming experience: 1-2 years beneficial but not required.

Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.