HM Sales Advisor Fashion Fair Job at H&M in Fresno

About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products, and providing support and guidance. You will use your fashion and product knowledge to give customers all the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house area, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.


• Engage and have conversations with customers to provide excellent service.


• Guide customers through our fashion trends, stories, and products in all areas of the store.


• Effectively promote and sell our products to customers.


• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.


• Represent yourself and the H&M brand positively during all customer interactions.


• Support commercial or operational actions to reach sales targets with the store management team.

General Information

Fashion & Trend Awareness

• Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.


• Use your product and fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share your service, fashion, and store operations knowledge and skills with colleagues.


• Follow all procedures, routines, and legal requirements in all areas of the store.


• Give and receive feedback with colleagues to learn, develop, and support each other.


• Participate in relevant onboarding, introduction processes, trainings, and courses relevant for your role and future development.

Retail Operations / Visual & Commercial Execution

• Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care.


• Operate fitting room and checkout areas according to best practice and processes.


• Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.


• Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.


• Ensure good stock levels with replenishment routines on the sales floor.


• Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).


• Support opening and closing of the store.


• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passionate about fashion and everything we create in‑store.


• Motivated by giving customers a great experience.


• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.


• Enjoy working in a collaborative and dynamic environment.


• Have sales experience in a dynamic and collaborative environment that you can apply to your role.


• Experience with customer service in fashion, retail, or other service‑related industries.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.


• We pride ourselves on being a values‑driven organization guided by seven unique values that have been part of our success story for over 75 years.


• You have access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.


• We are an inclusive company that encourages you to be yourself at work.


• You will have access to a large global talent community where career growth and aspirations have no limits.


• We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave programs, paid time off, and a community day to serve your local community.


• You can express your personal style with our employee discount at H&M, Other Stories, and COS.

Job Details

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $17.50 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.