Account Manager, Enterprise Accounts

Account Manager, Enterprise Accounts

Our client is an established B2B technology company serving major enterprise customers, with a strong reputation for delivering reliable, data-driven solutions to some of the largest brands in its industry.
What You'll Do

Own relationship management and retention for a portfolio of approximately 1012 major enterprise accounts
Deliver high-touch, white-glove service

strategizing with clients on their business goals while identifying light upsell opportunities
Oversee client engagements end-to-end: kick-off, implementation, launch, reporting, remediation, and billing
Build and maintain contact cadences including quarterly business reviews, regular office hours, feature update meetings, and client education sessions
Maintain a strategic account plan for top-tier clients, reviewing product usage, spend trends, and KPI performance monthly
Monitor industry and client-specific developments to proactively surface optimization and growth opportunities
Identify churn risk early and escalate through established internal processes, tracking competitive threats and engagement levels
Conduct monthly audits of your book of business, presenting to leadership by the 10th of the following month
Maintain accurate, up-to-date records in the company's internal systems, including reporting, marketing updates, and education session documentation
Collaborate cross-functionally with Sales, Implementation, Product, Engineering, and Finance to deliver best-in-class client solutions
Reports to [Title to be confirmed

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What You Bring

25 years of overall work experience
12 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
Bachelor's degree from an accredited institution
Exceptional command of Microsoft Excel and PowerPoint
Direct experience at an advertising agency, publisher, ad network, or demand-side platform
Experience with ad serving technology and a comprehensive understanding of the online media marketplace
Experience managing online media products/technologies (e.g., creative trafficking, campaign management, ad serving)
Self-motivated, independent thinker and team player who hits the ground running
Proven ability to manage multiple deliverables, competing priorities, and tight deadlines in high-pressure environments
Outstanding written and verbal communication skills; comfort engaging all levels of management, including senior executives
Highly organized with strong attention to detail and a positive, can-do approach
Passion for playing a key role in a growing advertising technology business