Account Director - US

Account Director

United States | Remote
Our client is a fast-growing, AI-powered SaaS company in the marketing and customer engagement technology space. Backed by a major growth-equity investor through one of the largest funding rounds in its industry, the company serves thousands of customers ranging from high-growth startups to Fortune 500 brands across 30+ countries. With 1,500+ employees representing 50+ nationalities, the company is recognized as a category leader by industry analysts and has built a strong reputation for its people-first, socially conscious culture

including internal initiatives around STEM education, community impact, and professional development.
As an Account Director, you will own renewals and stakeholder management for a portfolio of enterprise accounts, working closely with the Customer Success team and serving as the primary point of contact for executive stakeholders.
What You Will Do

Own a portfolio of existing accounts, driving retention and growth
Identify upsell and cross-sell opportunities
Proactively manage renewals in partnership with Customer Success
Operate effectively in a team-selling environment for maximum account penetration
Forecast monthly and quarterly performance
Negotiate contracts and pricing at all levels, including C-suite and enterprise negotiations
Lead stakeholder meetings from onboarding through Business Reviews
Uncover customer strategic goals and align them to drive business impact
Map stakeholders and build a touchpoint strategy accordingly
Own renewal strategy and execution against commercial targets
Drive customer satisfaction and NPS outcomes
Partner with marketing on customer advocacy, success stories, and testimonials
Monitor market and industry trends to inform stakeholder strategy
What You Will Need

4+ years of experience in Customer Success, Account Management, or Sales, ideally in SaaS
Strong oral and written communication skills; excellent listening skills for working with a global client base
Proven track record in sales and persuasion
Self-motivated, tech-savvy, and solution-oriented
Genuine care for client relationships and outcomes
Passion for testing, measuring, and improving outreach effectiveness
High sense of ownership and accountability
Strategic thinker with strong project and time management skills
Experience negotiating contracts and navigating legal discussions
Comfortable in a fast-paced, high-growth, rapidly changing environment
Experience driving decisions collaboratively and resolving conflict across stakeholders
Strong presentation skills across audiences and seniority levels (marketing executives, IT management, database administrators, data scientists)
Track record building relationships with senior executives in large or strategic accounts
Experience managing multi-stakeholder relationships to build consensus
What Our Client Offers

A diverse, global team culture spanning 50+ nationalities
Internal training programs covering AI, coding, languages, and professional development
Access to learning and development platforms
Employee stock ownership eligibility
Referral bonuses
Community volunteering and social impact opportunities
Global retreats and team-building events
$130-$160k base