COMMUNICATIONS MANAGER

Communications Manager

Under the direction of the Assistant City Manager, the Communications Manager plans, develops and implements strategic communications programs that support City priorities, enhance transparency, and strengthen community engagement. The position serves as the City's Public Information Officer (PIO), managing media relations, digital communications, website content, social media platforms, emergency information, and public messaging.
The Communications Manager oversees the Media Division, including staff supervision, program management, and coordination of citywide communication standards and initiatives. As a key member of the City Manager's Office, this position works closely with departments across the organization, fostering a collaborative and team-oriented environment where creativity, innovation, and partnership are valued.
This role offers a unique opportunity to engage with employees, residents, businesses, community organizations, and regional partners to tell the City's story, celebrate successes, and keep the community informed and connected. The Communications Manager develops effective messaging, respond to emerging issues, and promotes City programs and services.
The City Manager's Office is a dynamic and engaging workplace that values collaboration, open communication, and public service. Employees enjoy working across departments on exciting projects and initiatives that positively impact the community. The Communications Manager may work evenings, weekends, and non-traditional hours to support City events, communications needs, and emergency response efforts, and must be available for on-call response during emergencies and critical incidents.
The ideal candidate is a strategic and creative communications professional with exceptional written, verbal, and interpersonal communication skills. They can establish trust and maintain effective partnerships with diverse community members, City staff, media representatives, and external stakeholders. The successful candidate demonstrates strong judgment, professionalism and the ability to manage complex and sensitive communications matters in a fast-paced public sector environment. They are a problem solver who can develop clear messaging, lead collaborative initiatives, adapt to emerging communication trends and technologies, and effectively balance strategic planning with day-to-day operational needs.