Inside Sales Manager

The Inside Sales Manager is directly responsible for training, directing, and developing inside sales representatives and customer service team members to ensure the financial success of the sales office. This leader must work collaboratively across departments-including production, engineering, and outside sales-to drive customer satisfaction, improve internal coordination, and support business growth.

This role requires a proactive, data-driven individual who thrives in a fast-paced environment and can build a customer-first culture from the inside out. The ISM will lead by example, set performance metrics, manage contract execution and onboarding, and serve as a central point of contact for all customer-facing activity. This is a hands-on leadership position focused on developing people, optimizing processes, and helping shape a high-impact sales organization.

This position is based near our primary manufacturing facility in Cerritos, California, and requires regular on-site presence and cross-functional collaboration.

ESSENTIAL JOB FUNCTIONS

Lead, manage, and develop the Inside Sales and Customer Service team, creating a high-performance culture centered on customer satisfaction, continuous improvement, and revenue growth
Serve as the go-to authority for customer engagement-owning all aspects of customer communication, onboarding, issue resolution, and long-term relationship management
Collaborate closely with Outside Sales, Marketing, Business Operations, and Sales Support to align strategies, support lead generation, and ensure a seamless customer experience
Coach, train, and mentor the inside sales force to improve product knowledge, sales techniques, and customer service effectiveness-fostering professional growth through individualized development plans
Establish and track performance metrics (KPIs) to monitor pipeline health, quote conversion, customer responsiveness, and overall departmental accountability
Maintain and grow a personal book of business while fulfilling leadership responsibilities across the inside sales function
Drive contract execution and onboarding processes, ensuring alignment between customer requirements, internal capabilities, and compliance standards through detailed coordination and process ownership
Develop and implement strategic sales plans and annual department budgets in collaboration with the Director of Sales, including staffing plans, compensation models, and capital expenditure needs
Manage sales forecasts and pipeline performance with accuracy, identifying trends, opportunities, and areas for improvement
Champion Amphenol CDI's customer-first culture-acting as a brand ambassador, promoting corporate values, and ensuring the team reflects our reputation in the marketplace
Ensure compliance with all internal quality standards, customer expectations, and government regulations
Travel occasionally for corporate meetings, trainings, or customer visits as needed