AUDIO VISUAL TECHNICIAN (ON CALL)

Audio Visual Technician (On Call)

We are hiring for an on-call Audio Visual Technician position located at Firstwave in Boston, MA. The role requires a minimum of one year of experience in audio visual support for events. The pay range for this position is between $30.00 and $40.00 per hour. The schedule will be on-call, with shifts based on the needs of the organization. Interested applicants can apply online and will be considered for future opportunities if the position is filled.
Job Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.
Essential Duties and Responsibilities: Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact. Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action. Provides technical assistance for all meetings and customers that require tech services for their events. Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations. Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database. Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio. Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation. Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements. Educates the staff and customers on the basics of all AV equipment in the facility. Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. Communicates with co-workers and service partners to ensure updated information is shared. Assists with conference room set-ups, break downs and any other areas where assistance is needed. Keeps the A/V storerooms organized and well managed. Performs other duties as assigned.
Qualifications: Minimum of one year of experience supporting audio visual for events. Proficient computer skills and knowledge of office technology/equipment. Excellent written and verbal communication skills.
About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.