Director - Product Management – Conversational Agent Assist

As Director, Product Management for Conversational Agent Assist you are responsible for comprehensive product strategy and a detailed roadmap. You will lead the market success for our firm's AI-based Agent Assist solutions.
In this role, you are an pivotal part of our world class, high performing, Global Product Management team and you will report to our Senior Director Product Management.
This is a hybrid opportunity, collaborating in our exceptional office, 3 days a week in Alpharetta, GA.
Responsibilities:

Own the end-to-end product management cycle from Concept to Market Success, and lifecycle management
Collaborate with our global leadership team in defining clear short-term and long-term product strategy within the relevant market or geography
Identify requirements, define detailed roadmaps, and create preliminary design concepts
Work closely with our Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines for all projects
Prioritize business requirements and translate them to product functional & technical requirement
Constantly analyze the competitive landscape, run gap & SWOT analyses, and define the differentiated story of your products
Track product pipeline and sales, and analyze growth trends and obstacles
Collect and analyze customer feedback and implement recommendations to the roadmap
Own Product Documentation and Demos
Support the Sales and Pre-Sales teams and join sales meetings to pitch and demo the products to enterprise customers and partners
Develop competitive and accurate pricing models
Evangelize our exciting products for the sales teams, our enterprise customers, trusted market analysts and partners in media

Skills and Experience Needed:

Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields
Minimum 10 years of experience in delivering SaaS based / web-based products with minimum of 5 years of Product Management experience
Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant products
Excellent written & oral communication
Experience in working with Agile methodologies
Experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence
Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills
Domain knowledge in building & launching solutions for Contact Centers, Conversational Assistants, or Conversational AI
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail
Demonstrated ability to engage and influence senior level executives
Over 4 years of experience managing a product management team

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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