Customer Experience Specialist

Customer Experience Specialist

Location: West Chester, OH

Pay Rate: $17.00 per hour

Shift: 1:00pm-12:00am Tues, Wed, Fri, Sat | 11:00am-10:00pm Tues, Wed, Fri, Sat | 11:00am-10:00pm Sun, Mon, Thurs, Fri. (3 options)

From "Hello" to "Happy Customer". Be the Difference!

Be the calm in the call. As a Customer Experience Specialist, you'll listen, support, and guide customers toward the answers they need.

Why You'll Love It:

Good Pay.

Because your skills are worth it

Health & Wellness.

Medical, dental, vision and life insurance

Plan Ahead.

401(k) option to save for your future

Grow with Us.

Learn new skills, build your career

What You Bring:

High School Diploma or Equivalent - Required

Associate's Degree in technology - Preferred

1+ year customer service experience - Required

1+ year contact center and/or technical support experience - Preferred

Written and verbal bilingual fluency (French, Spanish, Chinese) - Preferred

Strong verbal and written communication skills.

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time

How You'll Make an Impact:

Deliver account and technical support via phone, email, chat, and text.

Respond professionally to all customer contacts within required service levels.

Log and code customer interactions, incidents, requests, and escalations accurately in the case management system.

Follow standard operating procedures for security, repairs, and replacements.

Escalate unresolved issues through the appropriate help channels.

Collaborate with coworkers to update support documentation and participate in project teams.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply.

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