Client Manager - Retirement Services

Overview

The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers are responsible for retention of existing business and the development of new business within assigned accounts. This position may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business presentations.

Responsibilities

Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas.

Under the direction of the Client Executive, review contracts, plan documents, Summary Plan Descriptions and other legal documents for accuracy and ensure all material is sent to the client in a timely manner.

Assist to ensure client compliance with annual plan testing and coordinate Form 5500 filing procedures as applicable.

Work closely with and instruct carrier representatives and Client Service Teams to ensure smooth implementation of new retirement plans.

Establish and consistently maintain effective and positive working relationships with carriers, clients and Client Service Teams.

Guide and mentor Retirement Analyst throughout the process of gathering client census and retirement plan information used to prepare materials for new business presentations, renewals and open enrollment meetings.

Explain client needs and concerns focusing on how various plan designs and recommendations address those issues.

Review renewals, new business presentations, and enrollment materials to ensure they are accurate, complete, compliant with company and regulatory guidelines, and reflect a professional appearance.

Ensure that client files and documentation are maintained in the Agency Management System according to policy and procedures, and consistent with MMA professional standards.

Develop analytical, customer service and communication skills needed to perform as a Client Executive Service.

Present to Client Service or Sales Executive the financial measures used to predict and analyze plan benefit costs and the factors which influence those costs and premium rates.

Under the guidance of the Client Executive Service, participate in prospect and renewal meetings to learn client needs, challenges and concerns.

Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the goal of taking on these responsibilities.

Conduct employee enrollment meetings to communicate retirement plan options.

Respond to and resolve routine issues the client may encounter regarding receipt of retirement services and plan questions.

Keep Client Executive Service apprised of potential E&O concerns and client dissatisfaction; strategize to develop possible resolutions and proactive solutions to avoid continued or future problems.

Education and/or Experience

Successful candidate will be service oriented with high personal standards and a hands-on work style; comfortable managing multiple tasks, deadlines and interruptions.

Strong interpersonal skills with internal and external stakeholders; positive and approachable; ability to work with diverse personalities.

Must possess a strong understanding of Qualified Retirement plan benefits and providers; typically obtained through 3-5 years of experience providing corporate retirement plan service in a brokerage firm or provider.

Bachelor degree strongly preferred plus at least one recognized financial/benefits industry credential.

FINRA Series 65/66 preferred or willingness to achieve within 12 months of hire.

AIF designation or willingness to achieve within 12 months of hire.

Strong financial analysis knowledge and understanding of various investment and group retirement plans, and related regulations.

Strong communication skills with the ability to explain technical matters in non-technical terms and present information clearly in written and verbal form.

Maintain a valid unrestricted Life and Disability License in California and meet continuing education requirements.

Maintain a valid driver’s license and reliable transportation.

Proficiency with Microsoft Word, Excel and PowerPoint; ability to create tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands

Ability to use a computer keyboard and sit for extended periods; use standard office equipment.

Travel to client sites is required, usually within driving distance; overnight stays may be required.

Extended work hours (10–12 hours/day) occasionally due to attendance at networking and industry functions.

The applicable base salary range for this role is $79,000 to $126,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. In addition to the base salary, this position may be eligible for performance-based incentives. We offer a competitive total rewards package including health and welfare benefits, tuition assistance, 401K and other retirement programs as well as an employee assistance program.

Marsh & McLennan Agency embraces a culture that celebrates diverse backgrounds, heritages and perspectives. For more information about our company, please visit us at: http://marshmma.com/ca

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