Sr. Relationship Manager, Commercial

Location: 1301 Avenue of the Americas, New York, NY
Job Summary

Serves as the Relationship Manager and Financial Advisor to clients with complex needs, introducing a full range of core banking products, differentiated capabilities and comprehensive solutions to meet client needs and exceed customer service expectations. Focused on acquiring new relationships as well as managing and growing existing relationships.
Responsibilities

Serve as the Trusted Financial Advisor and Business Partner to clients with complex needs; function as the Commercial Banking client “expert” and primary contact for most client‑related matters.
Drive a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client’s or prospect’s business/industry; analyze data and relevant client business and industry.
Provide and educate clients on Key's capabilities and knowledge in key product areas (cash management, derivatives, equipment finance, etc.).
Maintain an active prospecting effort, including identification, qualification and calling; develop an active Center of Influence (COI) referral network.
Assemble cross‑functional teams to quickly respond to customer requests when not able to address requests personally; bring in teams of experts and identify cross‑sell opportunities.
Improve functional/technical sales and credit expertise continuously and transfer this knowledge to team members; partner effectively with Credit Officers as the first‑level sponsor for credit decisions.
Lead and participate in credit processes and assume ultimate accountability for all portfolio activities/issues to ensure sound asset quality, including underwriting, structuring and portfolio management; direct the preparation of all Asset Quality Reports and new Risk Rating models.
Comply with all KeyBank policies and procedures.
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Education Qualifications

Bachelor’s degree or 7+ years of related job experience (required).
Master’s degree—MBA (preferred).
Experience Qualifications

7+ years of commercial bank direct lending or related experience focusing on business development and relationship management (required).
1+ years of formal commercial credit training & experience from a bank or financial institution (required).
Tactical Skills

Trusted Advisor: Ability to build trust by taking a client‑centric approach.
Strategic Thinking: Deploy a long‑term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions.
Technical Expertise: Demonstrates expertise within a defined industry or geography (vertical/sub‑vertical) and within product set.
Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results.
Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank.
Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment.
Risk Management: Understands Key’s risk culture and effectively manages risk/reward trade‑offs.
Core Competencies

Trusted Advisor
Strategic Thinking
Technical Expertise
Revenue Driver
Enterprise Mindset
Effective Sales Approach
Risk Management
Physical Demands

General office work; prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel

Occasional travel, including overnight stay.
Driving Requirements

Must be able to drive to multiple locations in a single day; require a valid driver’s license.
Compensation and Benefits

Eligible to earn a base salary in the range of $123,000.00 – $257,000.00 annually. Compensation includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
Benefits: Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 08/14/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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