Client Services Manager - Security

Security Client Services Manager – Houston, TX
A Security Client Services Manager at GardaWorld is the trusted link between clients and the organization, ensuring an exceptional experience that reflects GardaWorld’s reputation as the industry’s premier security partner. The role champions service quality, strengthens client relationships, and drives account success through proactive communication, problem‑solving, and operational insight.

Benefits

Competitive Salary Range: $65,000 - $72,000 / year + a $500 monthly auto allowance

Work Site Location: Houston, TX area

Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. – may require working long hours and on weekends

Comprehensive Benefits: Medical, dental, and vision insurance plans; 401(k) with employer matching contributions; paid time off (PTO) policy; paid holidays; disability coverage; and life insurance options

Career Growth Opportunities at GardaWorld

Daily in‑person visits to various client sites throughout the market

Responsibilities

Supervise the day‑to‑day security service provided to facilities and ensure it meets the highest standards

Develop and maintain effective relationships with clients and employees, serving as liaison between GardaWorld, clients, and assigned staff

Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

Participate in recruitment, selection, orientation, training, and continual development of staff assigned to accounts

Routinely visit and inspect supervisors and security officers, reviewing reports, providing training & guidance, evaluating proficiency, ensuring compliance with contract specifications and GardaWorld policy, providing assistance when necessary, and initiating corrective action as required

Maintain thorough knowledge and understanding of post specifications, orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for effective operation within the business unit

Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

Ensure 100% compliance with all federal, state, and local regulations in assigned accounts

Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts

Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed

Ensure progressive discipline is followed on all corrective actions

Perform other duties as assigned

Qualifications

Authorized to work in the United States

Able to pass an extensive screening process

A college degree in business or a related field, or equivalent work experience

A valid driver's license and a driving record that meets company vehicle and insurance eligibility standards

Minimum 1 year management experience; 3 years preferred

Experience overseeing multiple sites

Leadership experience

Skills and Competencies

Operational oversight & accountability

Client‑centric communication & relationship building

Team leadership & performance management

Attention to detail & situational awareness

Administrative & analytical proficiency

Equal Employment Opportunity Statement
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License # B07183
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