Social Media Content Moderator - Onsite at Teleperformance USA El Paso, TX

Social Media Content Moderator – Onsite job at Teleperformance USA. El Paso, TX.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Responsibilities

Moderate user-generated content on client platforms, reviewing graphic images, videos, and written content to ensure compliance with community guidelines and escalation of violations.

Review content to determine community guidelines are met while upholding high standards of accuracy and quality.

Participate in frequent refresher training to implement correct policies.

Comply with performance indicators or parameters defined by the specific client’s operation.

Review, classify, and/or eliminate highly sensitive content uploaded by users, according to client parameters.

Investigate and resolve complex content issues within agreed‑upon turnaround times and quality standards.

Comply with corporate confidentiality policies and proper handling of customer information to guarantee security.

Participate in continuous training programs for optimal development.

Comply with all orders, instructions, and procedures related to the role.

Moderate traumatic, sensitive, and potentially offensive content.

Provide trends and insights to develop improvements to overall processes and recommend process, policy, and product enhancements.

Remain up to date on workflow changes, operational guidelines, policy updates, and Community Standards.

Qualifications

Must be able to work on site in El Paso, Texas (not a work-from-home position).

Experience navigating internet websites, including social media and commercial sites.

Strong emotional intelligence and resilience.

Comfortable reviewing internet content that may be inappropriate and/or contain explicit material.

Attention to detail.

Flexibility to meet changing business needs (days off/hours).

Logical problem‑solving skills.

Availability to work various shifts.

Experience with Windows operating systems.

Strong computer skills with ability to use multiple windows and/or programs simultaneously.

Typing speed of 25 words per minute.

Over 18 years of age.

High School Graduate, GED, or higher (proof required).

Predictable and reliable attendance.

Six months of customer service experience preferred.

Proven oral and written communication skills.

Organization and work prioritization skills.

Location
El Paso, Texas

Teleperformance is an Equal Opportunity Employer.

#J-18808-Ljbffr