Consumer Services Manager

Key Skills

Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.

Knowledge of warehousing and inventory control (good organizational skills)

Some heavy lifting (50lbs)

Professional Skills

Excellent Customer Service Skills (strong communication skills)

Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.

Knowledge of warehousing and inventory control (good organizational skills)

Some heavy lifting (50lbs)

Personal Qualities

Good work ethic

Conscientious- has company’s interest first

Dependable

Flexible in duties and responsibilities

Courteous and works well with team

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Paid vacation

Paid Holidays

Responsibilities
Consumer Service Supervisor

Call Center lead person serving consumers via phone or email.

Primary in training and overseeing temporary representatives.

Identify potential product issues.

Reviews reports generated from part sales.

Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.

Inventory Control

Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.

Maintain Master Files of model specifications and notes for Customer Service use.

Assist with Owner’s Manual production and review/prep for new items

Warehouse

Pick, pack and process consumer and sales shipments.

Receiving of parts and supplies.

Coordinate annual Physical Inventory.

Review and reorganize warehouse locations as prep for incoming parts.

Administrative Duties as needed

As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

Salary
Competitive salary based on candidate’s experience

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