Interface Specialist

Interface Specialist
Location: Lubbock, Texas | Remote

Travel: 0-5%

Responsibilities

Commits to expanding technological skills and knowledge of the interfaces Municipal Justice integrates with

Works with development and product teams where appropriate to identify gaps or needs with integrations

Responsible for creating or enhancing documentation for integrations

Solve problems effectively in an ever-evolving environment with continuously evolving technologies

Works with various static and configurable interfaces and underlying technologies such as file drops, web service calls, and APIs

Has a rudimentary understanding of networks / networking to advise on things such as ports, ACLs, routing rules, etc. to allow communications to effectively pass through client networks

Has experience with firewalls and S/FTP configurations

Able to troubleshoot various output file types such as XML, RTF, etc.

Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in the organization and deliverables

Responsibly communicates to all parties involved in interface configuration to meet and manage client expectations.

Effective communication skills in conducting end user training for clients on how to utilize Municipal Justice interfaces

Works effectively both independently and in a team-oriented environment.

Accurately record all details and progress in incident tracking system(s).

Resolves issues of basic to advanced complexity utilizing knowledge of established guidelines, company policies, and contract specifications.

Ability to work collaboratively with integrating Tyler teams to prioritize interface setup and on time delivery between Tyler products

Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

Performs other duties as assigned.

Qualifications

Four-year college degree is preferred.

Software life-cycle knowledge is a plus.

Knowledge or work experience in the domains that Municipal Justice serves is a plus; i.e. municipal financial management and/or municipal courts.

Exceptional customer service skills.

Superior analytical skills and logical reasoning.

Ability to work effectively with developers, network technicians and clients.

Strong written and verbal communication skills.

Strong work ethic.

Knowledge of standards for Windows-based software

State‑Specific Salary Range Disclosure Requirements
Salary will generally fall between $47,394 - $60,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family
Your health and well‑being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Equal Opportunity Employer
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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