Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Position at Parts Town

See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

About the Role
The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top-notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

Perks

Parts Town Pride - check out our virtual tour and culture!

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses

All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance
The Customer Solutions Specialist at Parts Town will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. Part of a team that provides top-notch customer service, always upholding our high-quality standards and exceeding customer expectations every day.

A Typical Day

Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish.

Process customer requests, involving order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.

Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs.

To Land This Opportunity

You have at least 1 year of experience in a face to face or over the phone customer service role.

You exhibit stellar organizational skills, multi-tasking skills, and computer skills.

You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!).

You know MS Office; you may not be a master but you’re on your way.

You have a quality, high-speed internet connection at home.

You have a genuine positive, outgoing, team spirited, one-for-all personality.

You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!

You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed.

Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team
Our team is a family unit, we like each other a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!

Benefits
The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 - $24.23 hourly), which is based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

EEO Statement
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

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