ServiceNow Product Owner

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or Green Card Holder.

This position is hybrid 3 days per week in our Cincinnati, OH office. We will also consider hybrid candidates in Atlanta, GA. This position is not eligible for remote work.

What you’ll own

Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap

Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables

Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand

Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units

Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption

What you’ll bring

Abachelor's degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience

Proven ServiceNow Product Owner or BA experience in a large enterprise environment

Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment

Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks

Experience facilitating requirements workshops and stakeholder sessions at senior level

Strong analytical and problem‑solving skills - able to decompose complex business problems into deliverable platform solutions

Excellent written and verbal communication skills - able to present confidently to senior leaders and non‑technical stakeholders

Comfortable operating in a matrixed, fast‑changing enterprise environment with competing priorities

Bonus if you have

ServiceNow CSA certification

CIS certification is a strong advantage

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

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