Community Connection Supervisor

The Community Coach Supervisor is responsible for ensuring the health and safety of the individuals we support, as well as ensuring they receive the services necessary to live meaningful lives. The role focuses on enhancing collaboration among team members and strengthening their ability to work effectively toward shared goals. This is achieved through strong communication, facilitating teamwork, and supporting ongoing growth and professional development. The Community Coach Supervisor is responsible for the management, supervision, and training of Community Connection Coaches, while incorporating KenCrest’s PRIDE values. This includes fostering a supportive work environment, applying reflective practice principles, and providing coaching, mentoring, and encouragement to help staff perform at their best and navigate challenging situations.

This is a hybrid role. The Community Coach Supervisor is required to spend approximately 60% of their time in the field; coaching, mentoring, and training staff throughout Lower Montgomery and Bucks County. The candidate must also report to the office at 9:30 AM at Harvest one day per week, typically every other Monday, to manage payroll responsibilities and complete administrative tasks.

Essential Functions

Assist supported individuals and Community Connection Coaches with implementing outcomes and action steps outlined in Individual Support Plans (ISPs)

Collaborate with the Personal Outcome Champion to monitor documentation and regularly review ISPs to ensure all authorized services are being delivered

Attend annual ISP meetings

Supervise and monitor services for assigned caseloads

Develop staff schedules and work with individuals and their families to align schedules with their needs

Review and approve staff hours and travel reimbursements

Assist with recruiting, interviewing, and hiring Community Connection Coaches

Develop performance improvement plans as needed

Facilitate and participate in quarterly staff meetings

Participate in the on-call rotation and, when necessary, provide direct support coverage

Other duties as assigned by Director

Minimum Qualifications

Bachelor’s degree preferred with at least 3 years of supervisory experience, or Associate degree required with at least 5 years of supervisory experience

Valid driver’s license required

Proficiency in Microsoft Office required

Community-based IDD supervisory experience strongly preferred

Ability to obtain acceptable criminal background and child abuse clearances in accordance with state requirements

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