Marketing and Training Coordinator

Marketing and Training Coordinator The High Center for Family Business at Elizabethtown College is currently accepting applications for a Marketing and Training Coordinator. The primary purpose of this position is to coordinate and improve the High Center's operational processes, documentation, and internal systems while providing administrative support. The Marketing and Training Coordinator leads process review and training for staff and members, serves as the liaison to the Office of Marketing and Communications, and manages key digital and print assets. This position also supports system administration for Salesforce, Eventbrite, and routine website updates. Assist and act as backup for the Finance and Events Coordinator and the Peer Group Coordinator. This is an on-site position.
For full consideration, please provide cover letter, resume and contact information for (3) professional references.
Essential Functions
Process Improvement and Training:
Conduct regular reviews of processes, systems, and procedures to identify opportunities for improvement.
Evaluate, update, and maintain documented processes and procedures.
Maintain a periodic review schedule for frequently used processes and documents.
Design, coordinate, and deliver training programs for High Center employees
Support the implementation or advanced usage of systems, software, and tools.
Marketing and Communications Coordination:
Serve as the liaison between the High Center and the Office of Marketing and Communications.
Manage content development and deployment for newsletters and digital communications.
Keep website updated to current content.
Coordinate the scheduling, review, and posting of social media content.
Update, maintain, and catalog all existing print and digital marketing assets.
Administrative and Operational Support:
Provide general administrative support for High Center programs, events, and operations.
Maintain accurate organization of physical and digital office spaces, including Shared Drive, templates, and file systems.
Manage Salesforce administrative tasks, including updates, reports, and user assistance.
Manage Eventbrite setup, registration, and event tracking.
Support website maintenance and updates.
Support Managing Director's requests for Exit Planning and Best Practice snapshot surveys
Fulfill Salary.com and IBISWorld requests.
Other duties as assigned.
Non-Essential Functions
Conduct all responsibilities in a safe manner according to regulations (OSHA, EPA, etc.).
Qualifications
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made.
Education and/or Experience
High school diploma is required; plus ten years of office, organizational and customer relations experience is required; proficient with Microsoft Office suite, including high level skill with mail merge feature, preferred experience in Salesforce and Eventbrite, MailChimp, social media platforms (ie; LinkedIn and Facebook) and website design (ie; WordPress).
Other Skills, Abilities, and/or Training
Ability to preserve confidentiality of information
Ability to work independently
Ability to take initiative
Ability to prioritize multiple tasks in a fast-paced environment
Strong organizational skills and attention to detail
Ability to work within strict deadlines
Good interpersonal skills and desire to be a team player
Exceptional customer service skills
Excellent written communication skills (i.e., business letter writing, grammar, etc.)
Excellent oral communication skills (i.e., ability to deal effectively with others, speak professionally on the phone, etc.)
Physical Demands
Regularly required to remain seated in a normal position for extended periods of time
Regularly required to walk about
Regularly required to maintain balance while walking, standing, crouching, or running
Occasionally required to reach up and out with hands and arms
Regularly required to talk and hear; verbally express information or instructions
Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
Occasionally required to stoop, kneel, crouch, and/or crawl
Regularly required to climb stairs and/or ladders
Occasionally required to lift up to 25 pounds and carry a distance of 10 feet
Occasionally required to push and/or pull up to 25 pounds a distance of 10 feet
Occasionally required to stand for extended periods of time
Vision Requirements
Close vision (clear vision at 20 inches or less)
Depth perception and the ability to judge distances and spatial relationships
Adjustable focus
Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The individual is regularly exposed to indoor conditions and moderate noise level; the individual is occasionally exposed to outdoor weather and temperature extremes.