Consumer Marketing Consultant

At Percepta, we bring first‑class service across each market we support. As

Consumer Marketing Consultant (CMC)

in

Melbourne, Florida , you’ll be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
The Consumer Marketing Consultant (CMC) is the Subject Matter Expert (SME) for all customer inquiries and questions regarding the automotive purchase of Automotive Client vehicles. The goal of a CMC is to enhance the customer experience and increase Automotive Client Brand Loyalty and Recognition by proactively promoting Automotive Client products and services from pre‑sales through purchase.

The CMC will provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer). Throughout the sales process, support may include troubleshooting technical difficulties in the eCommerce process, providing product comparisons or other sales/marketing information, answering questions related to dealership information, brochure fulfillment, test drive appointment scheduling, incentive certificate verification, vehicle information, and updating opt‑out/privacy preferences (including, not limited to, Subscription and BEV inquiries).

Responsibilities

Multi‑Channel communication with current or potential customers by phone (inbound/outbound), email, assisting customers with inquiries related to Automotive Client products and/or services.

Explain services and special promotions to customers, including support locating vehicles while adhering to all guidelines and regulations.

Document every customer interaction, including follow‑up requirements and resolutions or outcomes.

Required to meet specified targets related to program metrics, as set by Operations Management.

Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors.

Assist customers experiencing technical issues related to Battery Electric Vehicles (BEV), supporting which may require use of escalation resources/processes to resolve issues and concerns related to charging, navigation, and subscription matters.

Provide feedback/recommendations to management concerning possible problems or areas of improvement.

Strive to achieve ‘world‑class’ customer service with each consumer (World‑class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase).

Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries.

Maintain knowledge, understanding, and compliance with Percepta policies and procedures.

What You Bring To The Role
Education

High School Diploma or equivalent required.

Experience

Minimum 1 year demonstrated sales experience – required.

Minimum 1 year’s experience in a contact center environment – required.

Previous telemarketing experience preferred.

Skills

Strong active listening skills, accompanied with ability to deliver effective probing questions.

Demonstrated interpersonal skills along with excellent written and oral communication skills, including the capability to influence.

Ability to work in a team‑fostered environment.

Genuine desire for interacting and building relationships.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word.

What You Can Expect

$16.50

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations.

Shift work, hours of operation M‑F 8am‑8pm (EST).

Percepta is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces a diverse and inclusive workforce and is committed to building a workforce that respects and empowers the culture and perspectives within our global teams.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

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