Account Manager / Senior Account Manager

Responsibilities

We are looking for a client-focused and commercially driven Account Manager to drive customer success, retention, and account growth across a portfolio of advertisers and agencies. You will own your portfolio of accounts and act as a trusted advisor to your clients, ensuring campaigns deliver against objectives while identifying opportunities to expand the value LoopMe provides

You will report to a Sr. Account Lead and partner closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams to deliver exceptional service and long-term growth

Manage day-to-day relationships across your active account portfolio

Own campaign delivery, ensuring performance aligns with client objectives

Provide strategic insights, campaign analysis, and recommendations to clients

Identify and develop upselling and cross-selling opportunities using campaign results

Partner with Sales and Account Leads on retention and account growth initiatives

Lead campaign kick-off calls and post-campaign reviews

Coordinate campaign project management with Campaign Operations and Creative Services

Escalate client needs — product gaps, supply issues, third-party partnership requests — to the Director of Account Management

Benefits

Paid Annual Leave and Bank Holidays

Competitive holiday allowance

Competitive stock options

Paid phone bill

Flexible working hours

Pension contribution

Paid Parental Leave - 20 weeks maternity & 4 weeks paternity leave

Season Ticket Loan

Travel benefits

Cycle to work scheme

Gym Discount & Free Yoga

Breakfast & great selection of refreshments

Great company equipment MacBooks for employees

MacBooks for employees

Career and performance management

Social events and culture club

Medical & Dental benefits for US & APAC

Qualifications

2–3+ years in a client services role within digital advertising

Demonstrated success in client retention and account growth

Excellent written, verbal, and presentation communication skills

Strong project management skills, with ability to manage multiple priorities simultaneously

Strong attention to detail with interest in campaign analytics

Experience managing programmatic revenue (e.g., agency trading desk, DSP, or SSP)

Familiarity with ad agency organisation and workflows

Exposure to ad operations and troubleshooting

Experience using AI tools (e.g., Claude, Gemini, ChatGPT)

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