Customer Center Specialist

Overview
As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world‑class dealers and products. This key role is a great way to learn about PACCAR Parts from the front lines and gain useful insights. You will support essential drivers every day, making a positive impact on their business, our business, and the well‑being of the greater supply chain.

Responsibilities

Determine and deploy the appropriate service resource.

Monitor job progress and provide timely updates to our customers.

Document details of each activity associated with each incident.

Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.

Establish and assure method of payment.

Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.

Provide non‑emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

Bachelor's degree or actively pursuing, preferred

Excellent communication skills

Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations

Reasonable mechanical aptitude (specific truck knowledge desirable but not required)

Strong PC capabilities

Good organizational skills with ability to effectively prioritize

Self‑starter who is effective working under limited supervision

Ability to work a flexible shift including nights, weekends, and/or holidays

Bilingual (Spanish, French or Punjabi) a plus but not required

Experience with Salesforce or other CRM experience desired.

Benefits

401(k) with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off – minimum of 10 paid vacation days, 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short‑and long‑term disability programs

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

This position is eligible for a holiday gift

Salary Range
At PACCAR, we value talent and promote growth and development. The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR Parts is an E‑Verify Employer.

Paccar has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints.

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