Lead Digital Content & Process Strategist

Lead Digital Content & Process Strategist

Position Overview:
Support our client by researching operational processes to develop and maintain technical and non-technical reference materials. Participate in infrastructure upgrades, software implementations, and organizational projects to support the development and maintenance of intranet-based manuals and systems. This role works independently with discretion to modify work practices and processes, serving as a subject matter expert for business functions, systems, policies, and procedures. The successful candidate will mentor less experienced team members and perform complex tasks with significant impact and considerable latitude.

Required Qualifications

AEM (Adobe Experience Manager) experience

Graphic design and visual storytelling capabilities

Ability to compile, organize, and present information clearly and concisely

Experience in content design: storyboarding eLearning content, creating job aids, conducting root cause/task analysis

Extensive experience composing correspondence that adheres to grammar and organizational writing style standards

Extensive experience managing multiple priorities independently and in team environments

Extensive experience researching, compiling, and documenting data, business processes, and workflow

Extensive experience working in cross-functional, multi-dimensional teams and projects

Significant experience demonstrating increasing levels of responsibility and authority

Significant experience working with all levels of staff, management, stakeholders, and vendors

Advanced knowledge of change management principles and practices

Expert knowledge of PC and web/internet-based technologies (HTML, trends, management, editing/authoring tools, development)

Advanced capability leading or managing multiple technical projects, tasks, and teams

Advanced skill analyzing and organizing problems or work processes for technical solutions

Advanced skill identifying and analyzing business requirements and recommending solutions

Expert skill capturing and translating processes and requirements into easily understood terms

Expert skill following, interpreting, and applying relevant data and instructions to guidelines, procedures, practices, and regulations

Expert skill researching and analyzing data, processes, and trends

Desired Qualifications

Content Strategy and UX Writing awareness

Analytics and data-driven enhancement mindset

Working knowledge of Microsoft Project and project management tools

Basic skill in project management including establishing and leading project teams, managing timelines/deadlines/resources, and ensuring successful project implementation

Bachelor's Degree in Communication Studies or equivalent combination of training, education, and experience

Key Responsibilities

Ensure project deliverables are met in accordance with customer expectations, timelines, and budget constraints

Build and maintain relationships with team members, management, key stakeholders, and external contacts (vendors, etc.)

Collaborate with project team members to ensure alignment with departmental efforts

Lead research and preparation of reference materials

Contribute to learning and curriculum development by providing support in content design, storyboarding eLearning content, creating job aids, and conducting root cause/task analysis

Ensure effective management of projects from inception through implementation

Identify, communicate, and resolve technical, tactical, and operational project issues and risks

Interview business owners to determine task objectives, requirements, and needs including complex intranet resources

Maintain documentation library to ensure currency of processes

Make recommendations on content requirements for search engine optimization (SEO) based on user experience, competitive research, and subject matter expertise

Participate on cross-functional training teams to establish and maintain a community of practice

Provide training to end users in the use of electronic manuals and reference materials

Review content requirements for initiatives and recommend processes to business owners to achieve objectives and avoid gaps

Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations

Administer and develop intranet content

Conduct and facilitate user acceptance testing including developing and executing test cases, communicating with project teams, validating and documenting results

Ensure clear, concise, and effective communication of materials

Interact with various sub-teams to determine user requirements and specifications

Lead, guide, and mentor less experienced staff

Manage client expectations up to and including executive level leadership

Recommend strategy for communications

Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives, and adherence to branding guidelines

Serve on teams and task groups for projects and initiatives within the business unit and across the organization

Write online reference materials, instructions, and communications

Act as supervisor/manager in the incumbent's absence

Perform other duties as assigned

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.

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