The Ohio Department of Job and Family Services is seeking a full-time Customer Experience Manager to enhance service delivery for Ohio Benefits program participants. You will collaborate with various agencies to implement strategies for improving customer experience, analyze service processes, and ensure compliance with regulations.
The ideal candidate should have significant experience in project management, strong knowledge of customer service enhancement strategies, and a background in IT or related fields. The position is based in Columbus, OH, with occasional state travel.
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State Benefits Customer Experience Lead
Ohio Department of Job and Family Services · Columbus, OH, USA ·
- Pay:
- 80.000 - 100.000
- Job type:
- Full Time