Senior Account Manager - South

Overview
Overall goal: Coordinate with Commercial Manager to maximize customer satisfaction while maintaining accurate and complete account information.

Sales

Foster and strengthen relationships with key customers to enhance customer retention and satisfaction.

Support in the development and adherence to Sales Budget including GP1.

Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding Sales Budget.

Support the preparation of new business quotations by utilizing standardized quoting templates.

Ensure accurate receipt and review of customer purchase orders.

Ensure knowledge of BOMs, Drawings and Technical Specs.

Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.

Collaborate in the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.

Some travel may be required to meet with Customer; local or on install sites.

Purchasing/Sourcing

For managed line of business, serve as the primary point of contact for all vendor-related commercial communications, ensuring clear and effective interaction.

Leverage customer-driven forecasts to support the planning and demand management of Cables, Repower, CPX projects and New/Special Projects.

Generate and manage vendor purchase orders based on agreed-upon demand and project timelines.

Coordinate and expedite (as necessary) vendor order production to ensure on-time delivery; track progress regularly via email/phone communication with vendors.

Ensure purchase orders are entered into ERP; coordinate incoming shipments from vendors; track shipment progress.

Assist warehouse supervisor with incoming deliveries with external trucking companies and the internal receiving team.

Partner with the logistics team to coordinate the inbound shipment process, ensuring timely delivery of goods.

Ensure proper receipt of goods in the ERP system, adhering to established procedures and accuracy standards.

Assist with AP invoice preparation as necessary.

Daily Operations

Create, receive, and print production orders for Production Supervisor.

Regularly assess customer build plan and highlight any potential issues with material based on sales changes to Commercial Manager.

Update daily production tracking board with updates from previous day’s assembly work.

Update visual aids on production floor to reflect current information.

Facilitate daily morning meeting and record SQDIPF information monthly.

Assist in monitoring internal and external NCRs.

Update relevant KPI information monthly.

Conduct monthly inventory cycle counts and assist in ensuring accurate reporting to Controller.

Ensure minimal excess inventories when product lines become discontinued.

Environmental, Health & Safety

Wear required Personal Protective Equipment [PPE].

Participate in company sponsored safety training.

Follow safe work practices.

Report unsafe/hazardous conditions.

Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002.

General

Work on continuous improvement of all facets under your responsibility and document results.

Self-development.

Any other duties for which you are deemed capable of by senior management.

Requirements

Proficient in MS Office Suite.

Knowledge and understanding of ERP systems.

Strong written and verbal communication skills.

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