Sr. Technical Writer

Overview
Plans, researches, develops, creates, writes, edits, and produces a new product’s operational, instructional, maintenance, and developer documentation set for paper, multimedia, or web-based publication. Takes a leadership role to conduct interviews with various users and technical staff to gather data for creating the product documentation. Researches and translates technical information into whitepapers, manuals and/or web-based targets for non-technical and technical audiences. May document engineering processes and specifications, as well as create illustrations which demonstrate product concepts. Recommends formats responsive to technical and customer requirements. Produces product documentation that conform to the company technical publications and quality assurance standards.

Job Details
Job Title: Sr. Technical Writer
Location: Mountain View, CA
Duration: 6 months

Responsibilities

Responsible, under minimal supervision, for developing publications for customer support functions for wireless communication infrastructure software

This role will assist in the technical writing requirements of network planning, site planning, software installation and development, commissioning, operation, administration, maintenance, and troubleshooting

This role will produce publications to include procedural manuals and E-SDK API reference guides for users, ISV and MDM partners, and app developer audiences

Individual contributor that is fully proficient in applying established authoring standards; knowledge base acquired from many years of technical publications experience planning, researching, writing, and producing product documentation for mobile, client-server, and E-SDK app developers

General work direction is given and completed assignments and/or work is reviewed to ensure compliance with processes, standards, and policies of the organization

Researches products through engineering documentation, personal interviews, and hands‑on experience

Candidate must "own" the documentation deliverables and "wear the skin" of the associated audience role for each document

Candidate must be able to quickly learn about the product and explain product features to the various team members

Creates new conceptual and task-oriented publications for specific target audiences using standard formats

Collaborates with the product team to develop user stories, value propositions, and content strategy for product documentation

Manages the review and editing of new publications

Tracks and reports progress of product publication development

Applies advanced technical knowledge of departmental principles and procedures

Performs work within company and regulatory guidelines

Collaborates with other Technical Publication team members

Qualifications

Bachelor’s degree in engineering or computer science with 10‑15 years of technical publications experience preferred

Experience in enterprise mobility technology and products such as Enterprise Mobility Management (EMM), Mobile Device Management (MDM), Enterprise enhancements for Android, and Android mobile OS

Prior experience in creating product API documentation with PC‑based documentation tools, PRDs, engineering specs, and/or other technical product specifications preferred

Demonstrated ability to write documentation that is clear, concise, consistent, and accurate

Ability to visualize, illustrate, and explain complex concepts

Tech savvy with an understanding of new media and mobile device security technologies

Able to prioritize tasks and ensure high quality in a dynamic environment

Experience with Wikis, Perforce, JIRA, Java, and Javadocs

Prior experience conducting engineering/technical research preferred

Familiarity with single‑source publication development methods preferred

Prior telecommunications and mobile industry experience preferred

Proficient in MS Office products including Excel, Word and PowerPoint

Expertise in desktop publishing software (MadCap Flare, FrameMaker, Visio, Adobe Illustrator, Adobe InDesign)

Experience with topic‑based writing a plus

Experience with web content publishing and tools (Adobe Suite) a plus

Experience with Sharepoint and alternative wiki tools

Additional Information
All your information will be kept confidential according to EEO guidelines.

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