Account Services Specialist I

GENERAL SUMMARY

Supports key deposit operations functions including Overdraft Privilege (ODP) administration and monthly charge-off audits. Provides specialized support for IRAs and HSAs through document review, non-post resolution, and customer assistance. Responsible for verifying and onboarding Insured Sweep Accounts and completing monthly Bulk TIN reviews. Duties are performed on a rotating basis with a focus on accuracy, compliance, and customer service.
RESPONSIBILITIES AND DUTIES

Deliver excellent customer service to internal and external customers via phone, email, and in person
Research and correct COD account numbers for non-posted items
Process and maintain Insured Sweep Accounts
Print, review, and distribute customer interest checks with a high level of accuracy
Review new personal accounts for Overdraft Privilege eligibility and monitor ongoing account activity
Track Fresh Start eligibility and identify accounts for charge-off due to misuse
Perform monthly ODP charge-off audit and Bulk TIN review
Review IRA and HSA documentation, resolve exceptions, and respond to inquiries
Maintain current knowledge of IRA and HSA regulatory requirements
Maintain reliable attendance and support team functions as needed
Perform additional duties as assigned
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary
KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Fiserv Premier preferred.
Knowledge of customer service practices and principles.
Skill in operating various office machines, computers, and printers.
Ability to communicate effectively with managers, customers, and coworkers.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Ability to exhibit precision and effectiveness in a high-speed setting.
Ability to work under pressure meeting critical deadlines and have multitask abilities.
EDUCATION AND EXPERIENCE

High school graduate or equivalent.
Accounting, bank and IRA/HSA experience is preferred.
Must have prior balancing/reconcilement experience and be familiar with internal general ledger systems.
PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.

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