Event Programmer (PartTime)

Overview

Job Summary
JOB DESCRIPTION – Event Programmer (Part-Time)
Location:

Arizona, Montana, New Mexico, Oregon, Texas
Division:

Ticketmaster US
Line Manager:

Event Support Manager
Contract Terms:

Part-time, 20 hours per week (including weekends and evenings)

The Team
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

The Job
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.

What You Will Be Doing
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.

Meet and exceed Event Management service level agreements

Accurately input event data into Ticketmaster Host system and identify and resolve event related errors

Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events

Establish and develop relationships with assigned clients

On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities

From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

What You Need to Know (or Technical Skills/Competencies)

1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system

Service oriented, with strong organizational and communication skills

Able to successfully handle multiple priorities

Certain degree of creativity, latitude, and problem solving is required

Box Office experience a plus

Overall awareness of the entertainment business is important

Knowledge of how TM departments impact on one another, and on outside clients is a plus

Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays

Excellent written and oral communication skills, good organizational skills, and attention to detail

Must be computer literate with excellent data entry skills

H. S. diploma or equivalent required. BA/BS degree is preferred

You (behavioural Skills/Competencies)
Our work is guided by our values:

Reliability

- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork

- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Benefits & Perks
Through our “Taking Care of Our Own” program, we provide benefits across six key pillars:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

Life at Ticketmaster
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values
Reliability

- Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork

– While we celebrate individual achievements, we know we have more success as a team.

Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable fair chance laws.

We also afford equal employment opportunities to qualified individuals with a disability and will provide reasonable accommodations as required by law. Applicants should contact a Human Resources representative to request accommodations.

Hiring Practices
The preceding job description indicates the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Ticketmaster recruitment policies are designed to place the most qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use AI tools to support screening. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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