NAVEX is seeking a Manager, Customer Experience to lead a SMB-focused team and drive measurable outcomes for our customers. You will coach talent, optimize retention, adoption, and expansion, and partner with Sales, Product, Services, Support, and Leadership to elevate the customer journey.
In this hybrid role, you will foster a high-performance culture, apply data-driven CX strategies, and leverage AI to deliver smarter outcomes for enterprise and SaaS customers.
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Head of SMB Customer Experience
NAVEX · Lake Oswego, OR, USA ·
- Pay:
- 99.000 - 121.000
- Job type:
- Full Time