Audio Visual (AV) Specialist

Description
Join our team as a skilled Audio Visual (AV) Specialist to provide on‑site operational support, sustainment, and technical expertise for classroom audiovisual systems within the USAFCOEFS environment. This role is critical to ensuring fully functional, mission‑ready classroom technologies that support training, simulations, and command events.

The AV Specialist will maintain, troubleshoot, and enhance installed AV systems, support live events, and ensure seamless integration of hardware, software, and networked solutions—including Microsoft Teams‑enabled video conferencing. The ideal candidate brings strong hands‑on AV experience, troubleshooting expertise, and the ability to operate in a fast‑paced, mission‑driven government environment.

The scope is to provide end‑to‑end audiovisual support across USAFCOEFS classrooms and event spaces, including system sustainment, troubleshooting, event support, asset management, and customer training—ensuring reliable, high‑quality, and mission‑ready AV capabilities.

Key Responsibilities

AV Systems Operations & Sustainment

Projectors, audio systems, control systems, and AV racks

Network‑connected AV and Teams‑enabled conferencing systems

Routine system checks to ensure full operational readiness

Maintain:

Daily logs of tasks, customer requests, and system issues

Common Operating Picture (COP) of all FCP classrooms

Weekly inventory of AV equipment and repair parts

Perform:

Preventative maintenance (cleaning, filter/lamp replacement, inspections)

Equipment repairs and component replacement as required

Troubleshooting using wiring diagrams and signal flow schematics

Service Management & Reporting

Track and manage workload using Army Enterprise Service Management Platform (AESMP)

Create and manage tickets in SharePoint and FCP repositories

Monitor all tickets through resolution and closure

Provide daily, weekly, and monthly status reports to the COR

Document equipment usage, repairs, and part replacements

Ensure compliance with service level agreements (SLAs):

Classroom requests: 2‑hour response / 4‑hour resolution

General requests: 4‑hour response / 8‑hour resolution

Event & Operational Support

Support AV requirements for ceremonies, training, and events, including:

Change‑of‑command ceremonies, retirements, and official functions

Conferences, presentations, and multi‑day events

Responsibilities include:

Coordinating with customers to determine AV requirements

Conducting site surveys (power, layout, acoustics)

Transporting, setting up, configuring, and operating AV equipment

Monitoring and adjusting audio/video quality during events

Produce:

Audio products and recordings for official events

High‑quality sound and visual outputs using mixers and equalizers

Customer Support & Training

Serve as primary AV support representative for classrooms and events

Provide hands‑on assistance and troubleshooting for users

Deliver training and briefings on AV systems and instructional technologies

Coordinate with technical support teams to resolve complex issues

Equipment & Asset Management

Maintain accountability of AV equipment, repair parts, and inventory

Manage AV loaner program (issue, track, receive equipment)

Document shipping/receiving of AV components, including packaging and labeling

Track usage of consumables (e.g., projector bulbs) by classroom

Requirements

DoD Secret Clearance

Compliance with DoD cybersecurity and information assurance policies

Ability to safeguard Government systems, equipment, and facilities

Knowledge of handling Controlled Unclassified Information (CUI) and Personally Identifiable Information (PII)

Bachelor’s degree in Audio Visual Technology, IT, Electronics, or related field (or equivalent experience)

3+ years of hands‑on experience supporting AV systems and live events

AV hardware (projectors, audio systems, mixers, control systems)

Video conferencing platforms (e.g., Microsoft Teams)

AV signal flow, wiring, and schematics interpretation

Basic networking concepts related to AV systems

Experience supporting live events and presentations

Ability to manage multiple service requests in a fast‑paced environment

Strong communication and customer support skills

Preferred Qualifications

Experience in DoD or government training environments

Familiarity with SharePoint and AESMP ticketing systems

Experience supporting classroom or simulation‑based training systems

Knowledge of preventative maintenance programs for AV systems

#J-18808-Ljbffr