Training and Communications Manager - Employment and Economic Development Specia

Job Details

Working Title: Training and Communications Manager

Job Class: Employment and Economic Development Special Program Manager

Agency: Department of Employment and Economic Development

Job ID: 95133

Location: St. Paul

Telework Eligible: Yes, may be eligible for some telework

Full/Part Time: Full-Time

Regular/Temporary: Limited

Who May Apply: Open to all qualified job seekers

Date Posted: 07/03/2026

Closing Date: 07/24/2026

Hiring Agency/Seniority Unit: Department of Employment and Economic Development / Managerial

Division/Unit: Unemployment Insurance

Work Shift/Work Hours: Day Shift, 8:00 AM to 4:30 PM

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $40.86 - $59.07 / hourly; $85,315 - $123,338 / annually

Classified Status: Unclassified

Bargaining Unit/Union: 220 - Manager/Unrepresented

End Date: Up to one (1) year

FLSA Status: Exempt - Executive

Position Purpose
The Training and Communications Manager will direct and manage the Unemployment Insurance (UI) Program training and communications teams. This position ensures stakeholders, customers, and staff have a clear understanding of the UI Program's purpose, operations, and outcomes. The manager is also responsible for continuously improving the online experience of applicants, employers, employer agents, and staff by applying industry best practices to strengthen the program's online presence.

Key Responsibilities

Develop and implement comprehensive internal and external communication strategies that support organizational goals and priorities, including managing content on ui.mn.gov, overseeing the production of publications and correspondence, and ensuring all communications meet state and federal accessibility requirements.

Develop and implement comprehensive employee development strategies that support organizational goals and priorities, including directing training program design and delivery, managing onboarding, overseeing learning management systems, and leading long‑term workforce development and succession planning efforts.

Direct, manage, and coordinate contracts with external vendors and interagency agreements with other state agencies, including managing vendor selection, work breakdown, deliverables, invoicing, and risk.

Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and staff effectively perform assigned job duties to achieve the annual objectives of the section.

Minimum Qualifications

Four (4) years of supervisory or team lead experience in an Unemployment Insurance program or other eligibility‑based public assistance program.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Experience working in a large call center environment ensuring goals are achieved and deadlines and/or milestones are met.

Experience developing and delivering new hire orientation training as well as on‑the‑job training in a fast‑paced operational setting.

Ability to translate complex policy, regulatory, or procedural content into clear, accessible materials for staff and customers.

Preferred Qualifications

Experience with governing laws and regulations, procedures, and system tools of the Minnesota Unemployment Insurance Program.

Experience developing or maintaining training curricula, job aids, and reference materials related to Unemployment Insurance laws, policies, procedures, and system workflows.

Experience coordinating training or communications efforts in response to policy changes, system enhancements, or legislative updates within the Unemployment Insurance context.

Ability to understand and apply the Unemployment Insurance business model.

Experience working effectively with individuals from diverse backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check, which may include a criminal background check, employment records check (current and former State employees only), employment reference check, conflict of interest review, and driver’s license and records check.

The Minnesota Department of Employment and Economic Development does not sponsor work visas. All applicants must be legally authorized to work in the U.S.

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low‑cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan providing income when you retire (after working at least three years)

Employer paid life insurance

Short‑term and long‑term disability insurance

Tax‑free expense accounts for health, dental, and dependent care

Resources that support physical, emotional, social, and financial well‑being

Equal Opportunity Employers
Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status, or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, contact the Careers Help Desk for support.

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