Audience Services Manager Job at Porchlight Music Theatre in Chicago

Porchlight Music Theatre, the award‑winning center for music theatre in Chicago, seeks a motivated, highly organized individual to join our dynamic team for our 26/27 season at The Biograph Theatre, 2433 North Lincoln Avenue, Chicago, IL. The Audience Services Manager provides day‑to‑day supervision of all front‑of‑house operations and ensures a safe, efficient, satisfying and memorable experience for all audiences while maximizing ticket sales and donated income. This part‑time, hourly position begins early August and runs through May 2027.

Responsibilities

Lead for all front‑of‑house activities, providing a positive customer experience and ensuring a safe and pleasant patron environment

Train, manage, supervise, and schedule box office and front‑of‑house personnel

Oversee all ticketing operations through PatronManager including order processing, sales reconciliation, daily/weekly/monthly sales reports

Prepare and maintain box office financial and attendance records, including receipts, deposits, ticketing reports, and event summaries in coordination with PMT leadership

Oversee inventory and readiness of box office and front‑of‑house supplies

Respond to audience concerns and service issues professionally and efficiently

Oversee safety and emergency preparedness program for audiences and respond to emergency situations as needed

Collaborate with all departments as needed for the overall success of special events/rentals

Manage volunteer ushers (Saints)

Anticipate and meet the requirements of special needs patrons ensuring ADA standards are met

Serve as the PatronManager lead, configuring new events, maintaining data, and designing reports

Maintain and update the organization’s audience services policy and procedure manual

Oversee concession operations, including the ordering and inventory management of food, beverages and supplies

Qualifications
Required:

Minimum 3 years’ experience working in audience services for a professional performing arts organization

Strong experience in PatronManager

Availability to work flexible hours including evenings and weekends

Excellent phone skills with a friendly and supportive personality (both on the phone and off)

Punctuality and professionalism

Commitment to providing a healthy and safe work environment

Preferred:

Love of the arts, especially musical

Ability to work efficiently in a collaborative team setting and liaison with internal and external stakeholders

Ability to multitask in a fast‑paced work environment while maintaining great attention to detail

Ability to effectively prioritize responsibilities and work activities

Flexibility and willingness to adapt as business demands

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