Senior National Account Manager- Hardware

Job Summary
We are seeking a strategic and hands‑on Senior National Account Manager partner to scale the online business for Delaney, Callan, and Bravura across key marketplace and retailer.com channels, including Amazon, Home Depot (THD), Lowe’s, and Build.com. This role will assist with the digital revenue strategy and execution, driving growth, enhancing brand presence, and optimizing performance across all platforms. The Senior National Account Manager will serve as a key member of the leadership team, partnering closely with the VP/GM to accelerate growth in the rapidly evolving digital and omnichannel landscape.

Essential Job Functions

Channel Ownership & Growth Strategy

Own P&L and revenue performance across Amazon, Home Depot, Lowe’s, Build.com, and other retailer.com platforms

Develop and execute channel‑specific growth strategies aligned to Delaney, Callan, and Bravura

Lead platform roadmap including assortment, content, promotions, and marketing initiatives

Drive annual planning, forecasting, and delivery of sales, margin, and market share targets

Marketplace & Retailer Account Leadership

Manage day‑to‑day operations across Amazon (Vendor/Seller Central) and key retail portals

Build and maintain relationships with merchant teams and platform partners

Execute pricing, promotions, and retailer‑specific programs while ensuring compliance

Digital Shelf & Content Optimization

Lead digital shelf strategy to improve search, traffic, and conversion

Ensure best‑in‑class PDPs, A+ content, and consistent brand storytelling

Partner cross‑functionally to align content with brand positioning

Retail Media & Performance Marketing

Own retail media strategy (Amazon Ads, Home Depot, Lowe’s)

Optimize spend to drive ROAS, traffic, and conversion

Manage agencies, budgets, and performance tracking

Analytics & Performance Management

Track and report on KPIs revenue, margin, traffic, conversion, AOV

Deliver regular business reviews and actionable insights

Drive continuous optimization across all platforms

Inventory & Operations

Partner with supply chain to ensure in‑stock rates, accurate listings, and fulfillment execution

Minimize out‑of‑stocks and operational inefficiencies

Cross‑Functional Leadership

Collaborate with Sales, E‑Commerce, Marketing, Product, and Finance to align strategy

Manage agency and partner relationships while advising leadership on digital strategy

Education & Experience

Bachelor’s degree in marketing, business, or related field or equivalent experience

5‑7 years of e‑commerce, marketplace, or digital commerce experience

Proven success managing Amazon + major home improvement retailer.com channels (i.e. THD, Lowe’s, Build.com)

Strong track record of owning P&L and driving revenue growth

Understanding of

Marketplace algorithms and retailer ecosystems

Retail media and performance marketing

Digital shelf optimization and content strategy

Competencies – Knowledge, Skills, and Abilities

Experience in hardware, building products, or home improvement categories

Familiarity with locksets, door hardware, or adjacent categories (preferred for faster impact)

Experience in drop‑ship / omnichannel retail models

Exposure to tools such as Salsify, PIM platforms, or retailer systems

Operational Equipment

N/A

The Hillman Group is an Equal Employment Opportunity andaffirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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