Senior Production Engineer - Senior Vice President

Senior Production Engineer - Senior Vice President
Job Req Id:
26967312

Location(s):
London, England, United Kingdom

Job Type:
Hybrid

Posted:
Jul. 06, 2026

Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview
The Production Engineer is a pivotal role within Citi's Technology organisation, responsible for designing, building, and operating the intelligent systems that underpin our global production environment. This is an engineering-first position at the intersection of software craftsmanship, AI-native development, and large-scale distributed systems.

As part of a multi-year transformation journey, the successful candidate will help define what production engineering looks like in an era of autonomous agents, generative AI, and self-healing infrastructure. You will be expected to write production‑grade code daily, design agentic workflows, and contribute meaningfully to the evolution of our AI engineering practices across Citi's technology hub.

The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end-to-end projects.

Excellent communication skills required to negotiate internally. Involved in short- to medium-term planning of actions and resources for own area.

Responsibilities

Designs, develops, and maintains production‑grade software systems with a strong emphasis on reliability, scalability, and operational excellence across Citi's global technology estate.

Architects and implements

agentic AI workflows

— building autonomous systems that can reason, plan, and act across production environments with minimal human intervention.

Applies advanced

prompt engineering techniques

to integrate large language models (LLMs) into operational tooling, incident response pipelines, and developer productivity platforms.

Leads the development of

AI-native observability

solutions — leveraging intelligent agents to detect anomalies, predict failures, and automate remediation before issues impact end users.

Writes clean, well‑tested, and well‑documented code across the full stack; champions engineering best practices including code review, pair programming, and test‑driven development.

Drives

Continuous Delivery and Automation

efforts across supported applications by means of Root Cause Analysis reviews, knowledge management, performance tuning, and user training.

Operates and evolves CI/CD pipelines, Infrastructure‑as‑Code tooling, and GitOps workflows to support rapid, safe delivery of software at scale.

Collaborates with platform, data, and product engineering teams to embed AI capabilities into the production lifecycle — from deployment to decommission.

Implements the

Agile Framework

through one of its implementations (SCRUM or Kanban) and ensures it integrates with overall organisation processes.

Operates within a highly regulated financial environment, maintaining in‑depth understanding of compliance requirements and their implications for system design and data handling.

Coaches and mentors team members on AI engineering practices, prompt design patterns, and agentic system architecture — fostering a culture of continuous learning and technical excellence.

Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.

Fosters a culture that promotes transparency and innovation for increased team productivity.

Qualifications

Demonstrable experience in a critical

software engineering or production engineering role

with high business impact and a strong programming foundation (Java, Python, Go, or equivalent).

Hands‑on experience with

AI/ML engineering

— including working with LLM APIs (OpenAI, Anthropic, Gemini, or open‑source equivalents), embedding models, and vector databases.

Proven expertise in

prompt engineering : designing, iterating, and evaluating prompts for production use cases including classification, summarisation, code generation, and autonomous decision‑making.

Experience designing and deploying

agentic systems

using frameworks such as LangChain, LangGraph, AutoGen, CrewAI, or equivalent — including multi‑agent orchestration and tool‑use patterns.

Excellent engineering skills and strong understanding of

Software Development Lifecycle , GitOps, and modern DevSecOps practices.

Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.).

Polyglot full‑stack developer mentality and ability to pick up new languages and skills.

Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application, and database stacks.

Operational experience of deploying and running services at scale on top of

Docker/Kubernetes

stack and a service mesh (Istio or equivalent) is highly desirable.

Operational experience with orchestration tools for

CI/CD and Infrastructure‑as‑Code

tooling (Terraform, CloudFormation, Pulumi, etc.) is highly desirable.

Experience of delivering software using

Agile delivery methodologies

is a must (SCRUM/Kanban).

Operational experience of using

middleware technologies

(MQ, Apache Kafka, etc.) to run services at scale is desirable.

Strong experience with

end‑to‑end observability stacks

(Datadog, AppDynamics, Dynatrace, etc.) is desirable.

Degree in Computer Science, Mathematics, Physics, or a related technical subject is desirable.

Experience of senior stakeholder management.

Consistently demonstrates clear and concise written and verbal communication skills.

Ability to operate in a global environment with on-
ear-/off‑shore matrix reporting structures.

Human Qualities & Soft Skills

Learnability

— Rapidly acquires new skills, frameworks, and paradigms. In a field evolving as fast as AI engineering, the ability to learn is the most durable skill of all.

Teachability

— Receives feedback with openness and intellectual humility. Actively seeks mentorship and applies guidance to accelerate growth.

Flexibility & Adaptability

— Thrives in ambiguity. Pivots gracefully when requirements shift, technology evolves, or priorities change — without losing momentum or quality.

Engineering Mindset

— Approaches every problem systematically: decomposing complexity, forming hypotheses, and validating solutions with rigour and precision.

Product‑Minded Thinking

— Understands that code serves users and business outcomes. Balances technical elegance with pragmatic delivery and user impact.

Collaborative Spirit

— Builds trust across disciplines — engineering, product, operations, and leadership. Elevates the team’s collective output through generosity and clear communication.

Intellectual Curiosity

— Asks "why" before "how". Explores the edges of what's possible with AI and production systems, driven by genuine fascination rather than obligation.

Ownership & Accountability

— Takes end‑to‑end responsibility for what they build. Does not hand off problems — follows through from design to deployment to post‑incident review.

What we’ll provide you
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance‑related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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