B2B Customer Experience Lead - VOC & Cross-Functional Impact

Industrial Solutions Group is seeking a Customer Excellence Specialist for their Maumee, OH location. This position is ideal for a self-driven individual who thrives in a fast-paced environment and can enhance customer service by leading improvement efforts and collaborating with various departments.
The successful candidate will have at least 3-5 years of experience in B2B customer service and must demonstrate strong communication skills, analytical thinking, and a solid understanding of customer engagement strategies.

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