Social Media Customer Service Specialist

Job Description
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

Common Questions

General product questions, availability, compatibility

Ag, Residential and Commercial Turf, and Golf product issues/complaints

Parts and publications lookups

Loyalty Rewards programs

Required Skills, Knowledge, and Relevant Work Experience

Skills in interpersonal communications, negotiation, and conflict resolution.

Effective written communication skills.

6+ months experience with customer service / support experience.

High comfort level and experience with consumer software applications.

Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)

Strong computer and troubleshooting skills.

Ability to work occasional holidays to support the business

Desired Skills, Knowledge, and Relevant Work Experience

Prior work history with using Social Media for business purposes

Prior work experience in Agriculture or Technology dealer channels

Knowledge of agriculture, turf (mowers) and utility vehicles

Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline.

Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

#J-18808-Ljbffr