ACCOUNT DIRECTOR

Account Director – On‑site, Cheshire, CT
Strategize, connect, and elevate. At Rebellion, our goal for our Account Directors is to be viewed by our clients as invaluable partners in their digital marketing journey. You will do more than traditional account management, leading an account portfolio and ensuring that all work aligns with each client’s business and marketing goals. In partnership with our Strategy team and subject‑matter experts, you will shape strategic initiatives that align with those goals, keep abreast of industry trends, competitive landscape, campaign status, and events that may affect our clients, and provide thoughtful insights.

What You’ll Do

Lead a team of account managers and a portfolio of accounts

Work with Rebel Project Managers and Project teams to ensure projects are completed to the highest quality and consistent with client’s direction and business goals, exceeding their expectations

Maintain client relationships through timely, consistent, and clear communications regarding status of projects as well as trends and other events that may affect the client or their industry

Coordinate, prepare agendas for, participate in, and document meetings with clients and internal Rebel teams

Collaborate with the Strategy team and Rebel subject‑matter experts to inform the strategic direction for the account at both the outset of the relationship as well as throughout to adapt to a client’s changing needs

Analyze industry trends, emerging technologies, events, competitive landscape, and client‑specific challenges to inform strategic recommendations

Proactively facilitate high‑level discussions with clients to anticipate their evolving needs and potential growth opportunities

Maintain a comprehensive understanding of Rebel’s service offerings to offer clients solutions

Collaborate with cross‑functional teams to enhance overall client experience and satisfaction

Utilize data insights to inform strategic decisions and enhance campaign effectiveness

Ensure proper management of client retainer hours and budgets

Ensure deliverables are consistent with the client contract, and in the event of changes to scope of an engagement, obtain proper approvals and documentation from the client

Job Requirements

At least 8 years of agency experience in managing or executing digital marketing initiatives such as content marketing, social media campaigns, SEO, paid search and paid media, website builds, video production, web design, and email marketing

Highly organized and detail‑oriented

Excellent written and verbal communication skills—able to communicate clearly, effectively, and professionally with clients and internal teams

Strong multitasking and prioritization skills

Forward‑thinking mindset—able to anticipate client needs before they arise and act on them

Excellent listening skills; able to distill information quickly and translate it into useful insights for team members

Ability to apply client feedback to projects to meet expectations and to transfer learnings from one project to future projects

Demonstrated initiative and strategic thinking on behalf of clients

Strong experience with MS Office, including Excel

Strong experience with Google Workspace

Experience with Google Analytics and Google Data Studio preferred

Experience with project management software preferred

Requires at least 4 days per week in the Cheshire office, with one of those days being Wednesday

Occasional travel, including car visits to clients in NY, NJ, and MA (typically no more than twice per month) and flight travel (typically only 1–2 days per quarter) may be required

EQUAL OPPORTUNITY EMPLOYER

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