Technical Writer - San Antonio

Strategic Staffing Solutions (S 3 ) is headquartered in Detroit and was founded in 1990. We are financially strong with more than $300 million in sales annually, an additional $85 million in managed services and more than 20 years of consistent growth and profitability. We have depth and size. We are ranked 17th among the largest staffing firms in the US by Staffing Industry Report and have a database of more than 500,000 resources with industry specific knowledge across all IT disciplines.

We provide the following services to Fortune 500 companies and FTSE100 customers around the world in the agricultural, energy/utility, financial, government, healthcare, insurance and retail distribution industries:

Staff augmentation

Information technology consulting

Customized, flexible solutions

Managed service programs

Desktop support

Call center technology

Quality assurance

Job Description
TECHNICAL WRITER
REQUIREMENTS

Technical documentation (including formal procedures, training documentation, software or hardware user manuals) – 5 years

Previous IT knowledge – 3 years

Project Management (preferably in IT space) – 1 year

Adobe Professional

DAY TO DAY RESPONSIBILITIES

Attend all Problem Management Debriefs and Tiger Teams

Document in detail the Debrief /Tiger Team discussion, action items, and attendees; if needed ask for clarification during the discussion

Review all Action Items with meeting participants prior to meeting end

Prepare formal Debrief / Tiger Team Summary document and collaborate with Problem Managers

Attend and document in detail the weekly MI Review Meeting discussion, action items, and any updates given by leadership

Document and maintain Problem Management Procedures as needed in SharePoint and Wiki sites

Assist with organization of the Problem Management Public and Team file shares

Attend and document meeting discussion from staff meetings including SME’s/ process discussion from internal departments

Looking for Tech Writer position in the Problem Management space. This would be a role to capture and document items from Major Incident Debriefs and Tiger Team discussions.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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